Refunds Policy (as detailed in our Terms and Conditions)
1.0 Full refunds of payments for services will be issued in the following circumstances:
(a) where a Consignment is lost or stolen (subject to satisfaction of Clause 11.6 on our Terms and Conditions )
(b) where we are unable to carry out your booking due to a mechanical breakdown (same day only).
1.1 If you cancel your booking prior to dropping into our depot, a full refund will be given less a £3.50 + vat administration fee.
1.2 Cancellations less than 2 hours before the booked pick-up time for same day services will be charged at the full cost of the booking up to a maximum of £50.00+vat. Cancellations made more than 2 hours before the booking time will be refunded in full less a £3.50 + vat administration fee.
1.3 Once a Same Day consignment has been dropped off or collected NO refund will be issued
1.4 In the event that a timed next-day delivery is late we will downgrade the booking to the next service and refund the difference, (for example, if a 9am service is delivered at 12:30 we will charge for a standard next day service and refund the difference). In all cases we will only refund the difference if the booking is more than 30 minutes late.
1.5 In the event of collections for overnight, international or pallet consignments, should we be unable to collect for any reason outside of our reasonable control, (such as traffic delays), we will automatically book the collection for the following working day. This will be at our cost, however we will not provide refunds and/or compensation for failed collections.
1.6 All refund requests must be emailed to firstname.lastname@example.org within 24 hours of the pick up or delivery time and these will be processed within 10 working days of receipt.
1.7 Refunds will only be made to the card which was used to make the booking.
1.8 Only the original booker may request a refund, any refund requests from a third-party will be refused.